Revive Property Privacy Notice

This notice explains what information we collect, when we collect it and how we use it. We will process personal data (which may be held on paper, electronically, or otherwise) and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle information. 

Our contact details 

Our Data Protection Officer is Milesh Lakhani

Milesh is notified as a Data Controller with the Office of the Information Commissioner under registration number ZA229525 and he is the data controller of any personal data that you provide to us.

Any questions relating to this notice and our privacy practices should be sent to info@reviveproperty.com or sent in writing to 20 West Heath Road, Farnborough, Hampshire, GU14 8QH

What type of information we have 

We collect the following information from our tenants:

• Tenant name, e-mail address, telephone number Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin, name of university or college where you are studying (if applicable), the name of friends that you are staying with (if applicable); 
• Guarantor name, e-mail address, telephone number, Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin (if applicable); 
• Property address; term, rent, deposit, utility and service responsibilities; 
• The employment status of tenants and/or guarantors, address, contact details (including email, phone and fax numbers) of the employer/accountant, payroll numbers, length of employment, salary information (including any regular overtime or commission), and any other income received; 
• Bank account details of the tenant, including account number and sort code, and any hire purchase/loan agreements/credit cards or store cards that you have; and
• Any welfare benefits that you may be eligible for, or are currently on.

We collect the following information from our investors:

• Name, e-mail address, telephone number Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin;
• Bank account details of the investor, including account number and sort code.

For subscribers to our newsletter and for those who contact us we collect names and contact details which will usually include email and telephone numbers.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• So that we can contact you about the work that we do
• On application forms to rent our properties
• On application forms to invest with us

We also receive personal information indirectly, from our letting agents.

We require this information to:

• Undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;
• Enable us to supply you with the services and information which you have requested;
• Help you to manage your tenancy;
• Carry out due diligence on any prospective tenant, including whether there is any money judgements against them, or any history of bankruptcy or insolvency; 
• Analyse the information we collect so that we can administer, support and improve and develop our business and the services we offer;
• Contact you in order to send you details of any changes to our supplies which may affect you; and
• For all other purposes consistent with the proper performance of our operations and business.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You can remove your consent at any time. You can do this by contacting info@reviveproperty.com
• We have a contractual obligation.
• We have a legal obligation.

What we do with the information 

The information you provide to us will be treated as confidential and will be processed only by any third party, acting on my behalf, within the UK.  I may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

• If I enter into a joint venture with or merged with a business entity, your information may be disclosed to our new business partners or owners;
• To carry out due diligence on you as a prospective tenant/ guarantor, including but not limited to the carrying out of affordability checks, due diligence checks and the obtaining of references from relevant parties, whose data you have provided;
• If you request so, your information shall be disclosed in order to determine if there are any money judgements against you, as the prospective tenant/guarantor, or to determine if they have a history of bankruptcy or insolvency; 
• If you are unable to make payments under your tenancy, your information may be disclosed to any relevant party assisting in the recovery of this debt or the tracing of you as a tenant; and
• In the creation, renewal or termination of the tenancy, your information will be disclosed to the relevant local authority, tenancy deposit scheme administrator, service/utility provider, freeholder, factor, facilities manager or any other relevant person or organisation in connection with this.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

How we store your information

Your information will only be stored within the UK

When you give us information, we take steps to make sure that your personal information is kept secure and safe. 

We review our data retention periods regularly and will only hold your personal data for as 

long as is necessary for the relevant activity, or as required by law (We may be legally 

required to hold some types of information), or as set out in any relevant contract we have 

with you.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@reviveproperty.com if you wish to make a request.

How to complain

Should you wish to complain about the use of your information, we would ask that you contact us to resolve this matter in the first instance. You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information.  The Information Commissioner’s contact details are noted below:

England:

Information Commissioner's Office

Wycliffe House, Water Lane

Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

Email: casework@ico.org.uk 

Scotland:

The Information Commissioner’s Office – Scotland

45 Melville Street, Edinburgh, EH3 7HL

Telephone: 0131 244 9001

Email: Scotland@ico.org.uk

Wales:

Information Commissioner's Office

2nd floor, Churchill House

Churchill way, Cardiff, CF10 2HH

Telephone: 029 2067 8400

Email: wales@ico.org.uk

Northern Ireland:

Information Commissioner's Office

3rd Floor, 14 Cromac Place

Belfast, BT7 2JB

Telephone: 028 9027 8757

Email: ni@ico.org.uk 

The accuracy of your information is important to us - please help us keep our records updated by informing us of any changes to your email address and other contact details.